Shipping Policy
We only ship through USPS. We are unable to ship to a PO Box with the exception of orders shipping to Alaska, Hawaii and Puerto Rico.
Orders usually ship within 1-2 business days of order date.
Orders will be shipped USPS (terms and conditions apply), estimated delivery 1-5 days from shipment date (depending on area), with an average of 3-4 days.
Thrive Crafted Cannabinoids is not responsible for lost or stolen items. Packages will be left at the recipients door. If you require another secure location for delivery, please indicate your special delivery instructions in the “Order Notes” section below. Please review tracking information and be aware of indicated delivery times.
If your package does not arrive as scheduled, please contact us at (303) 949-3491 M-F 9:00am – 5:00pm MST or email us at eric@thrivecc.life within 7 days of the estimated delivery date and we will be happy to assist you in opening an investigation with USPS. For immediate service, you may also call UPS directly at (800) 275-8777 and provide them your tracking information to open an investigation. You will receive a response within 1-2 business days . A charge for re-shipment may apply.
If your package arrives damaged, immediate photo documentation of the damages (including a photo of the outside of the package as it arrived as well as a photo of the damaged product) is required to file an insurance claim. Please remit photo documentation of the damages to eric@thrivecc.life for assistance. You will receive a response within 1-2 business days.
